We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from atlasgoods.xyz. Please read this policy carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. Certain types of goods, such as personalized items or items marked as final sale, may not be eligible for return. If you are unsure about the eligibility of your item, please contact us via email.

Return Process

To initiate a return, you must request a return authorization by emailing [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Returns must be requested within 30 days of receiving your order.

Return Shipping Costs

Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in transit.

Refund Processing Time

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that your bank or credit card company may take additional time to process and post the refund.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return your original item. Once we receive it, you can then order the new item separately.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue. We may request photos to assess the damage. If the item is deemed defective, we will provide instructions for returning the item and will cover the return shipping costs.

Contact Information

If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We aim to respond to all inquiries within 48 hours. Your satisfaction is important to us, and we are here to assist you with any concerns regarding your purchase.